Monday, March 14, 2011

Being Right or Making Money


Of all the interesting new tech that seems poised to garner a lot of buzz in 2011, near field communication (NFC), is probably the most exciting. If it takes off, it will transform the ways we communicate, share, and make payments with digital devices. This will likely take years to happen, but the groundwork is being laid right now. And RFinity is one of those companies at the forefront.


While Google and Apple are responsible for generating much of the buzz about NFC at the moment, the technology goes far beyond simply having the right type of chip in your mobile device. For example, how do you handle different types of data transfers being made from one device to another? And how to you ensure that they happen as quickly as possible? And most importantly, how do you ensure that they happen securely? Those are the things that RFinity is thinking about.


The company has just raised $4 million from Horizons Ventures in Hong Kong. And the space has gotten so red hot, in fact, that we hear they’re already out raising another round.


And it’s an easy bet for investors to make not only because of the space, but because of where the project originated: The U.S. Department of Energy. Specifically, RFinity was born when a bunch of infrastructure security experts working for the government were assigned to find all the vulnerabilities in cell phones. Through software they came up with, they were able to quite easily eavesdrop, manipulate SMS messages, and even compromise LAN security. Then they set out to figure out a way to stop people from doing those very things. That work led directly to RFinity.


Work originally began in the person-to-person and person-to-vendor sales space by way of mobile applications that route transactions through RFinity’s own secure servers. But now that NFC appears ready, RFinity is making sure they’re ready for it. The idea is that their technology could cut out the middle man here: themselves.


Obviously, the company isn’t going to share all the details on how they secure NFC transfers. But the basic overview is that they verify an incoming NFC signal and ask for a user’s permission before taking any action. Further, if the action is a transaction, it requires a PIN, just as you might do an ATM withdrawal. That’s all pretty standard. But the key is one-time-use transaction codes that RFinity creates on the fly along with complex cryptographic signatures. These ensure that an transaction is secure since it means that every transaction can only happen once. Even if those numbers were intercepted by a hacker, they would be useless beyond the one-time payment.


And even if your phone is lost or stolen, a thief couldn’t do anything without your PIN. And you can remotely shut down your NFC capabilities via RFinity. It’s enough to make me wish I could throw out all my credit cards right now. “Today’s identification and transaction systems are based on what? A magnetic strip on the back of a card, based on a 1950’s technology that relies on a base station to read the information embedded as a series of simple magnetic markers in plastic tape,” writes Josh Jones-Dilworth, who is working with the company to bring them to market.


Again, NFC as a technology is great and potentially game-changing. But the software is still needed to make it actually work. And some of the big guys began realizing that early on as companies like PayPal, Bank of America, and even Subway have been testing out different things with RFinity for some time. In fact, RFinity has actually been doing field tests of the software end of their technology since 2009 in places like Idaho, well before most people in the U.S. had ever thought about NFC.


But now people are starting to care. And soon, they could be caring a lot more. NFC is already built-in to Google’s new Nexus S device — and the company has put out a call for developers to start using the tech. Rumors have the next iteration of the iPhone gaining the technology as well. In other words, I suspect we may be seeing acquisition rumors starting to fly around RFinity in about six months or so. Provided their technology proves up to the NFC challenge, of course.



Over the weekend, a minor firestorm erupted over a new feature in the official Twitter iPhone and iPad clients known as the “Quick Bar,” a strip at the top of a user’s tweet-stream designed to show trending topics. As users started criticizing the feature for being too intrusive, however, it quickly became known as the “dickbar,” in reference to Twitter CEO Dick Costolo. Although the company has since said that a new update is on its way that will make the feature less annoying, the outrage over the #dickbar is a symptom of a larger problem for Twitter: it wants to be a business, and users have gotten used to it being a utility.


The update with the Quick Bar included was actually released on Thursday, and the trending topics feature was just one of a number of enhancements that Twitter introduced in that update, including automated URL shortening (using the company’s internal shortener, t.co, which it launched last year) and an auto-complete function for user names and hashtags — including, ironically, the #dickbar hashtag. Criticism of the Quick Bar seemed to pick up speed, and then exploded over the weekend.


One of the big complaints about the new feature is the way the trending topics bar gets overlaid on top of the Twitter stream, appearing whenever the feed was refreshed, and partially obscuring tweets. According to spokesman Sean Garrett, the new update that Twitter has submitted to the Apple store “fixes some bugs, and makes it so the quickbar doesn’t overlay on tweets” — but judging by his tweets and those from CEO Costolo, there’s no sign the company plans to allow users to disable or turn off the feature, something many have been asking for since it was introduced.



Although a number of users have said that they find the whole idea of trending topics irritating and unnecessary, Costolo has made it clear that this is a key part of the service’s functionality, saying “If users didn’t like trends, we wouldn’t have trends.” And while the Twitter CEO didn’t come right out and say so, one of the obvious reasons is that promoted tweets and promoted trends are two of the ways in which the company is trying to generate revenue and profits — and doing this has become even more important now that Twitter is theoretically valued somewhere between $3.7 billion (based on its last round of financing) and $7.7 billion as a result of secondary-market trading.


The Quick Bar fiasco may be a minor event, but it is an indication of a larger problem for Twitter: namely, that it has spent so much of its life being an open communications platform — more like a social-networking utility than a business, with a focus on how it can enable real-time publishing for everyone, including those fighting oppressive governments around the world — that it is jarring for users whenever the company does something cold or calculating like suddenly cutting off Twitter applications (as it did recently with Ubermedia) or implementing features that are clearly designed more to generate revenue than they are to serve the needs of users.


This is a line that Facebook has been trying to walk as well, of course — being a social utility, but also making money from advertising — but it seems to have done a better job of mixing the two so far. As Costolo tries to expand the business to justify those soaring valuations, we are likely to see more clashes with users rather than less.


Related GigaOM Pro content (sub req’d):



  • As Twitter Develops, Developers Quiver in Fear

  • Lessons From Twitter: How to Play Nice With Ecosystem Partners

  • How Human Users Are Holding Twitter Back




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